We are aware that some customers are experiencing issues with their orders not yet appearing on our returns portal. The error may look like this after you have entered your details:
The issue is related to email addresses and phone numbers. Our technical team is working to resolve this issue. We apologize for the inconvenience.
In the meantime, if you see the above error, you can instead try entering your order number and zip code to view your order.
Where can I find my order number? You can find it in the emails we send you or in your order history when you are logged in to the website.
This is a known issue and our technical team is working to resolve it as soon as possible. We apologize for the inconvenience and if you experience this issue, we recommend that you try again after waiting a day.
However, if you don't have much time left to arrange your return, you can arrange your return yourself using your preferred postal service. Here's how
- Pack your package securely and make sure the item is suitable for shipping, with original packaging and labels intact.
- Please include a letter in your package so that the returns team can identify you and your order. Please include your order number, zip code, and reason for return on the letter.
- Choose your preferred parcel service and ensure that the package is sent to the following address
Frasers Group
Customer Returns
Unit D,
Brook Park East,
Shirebrook
NG20 8RY
For peace of mind, we would also encourage you to use a tracked postal service and to keep your proof of return in case you need it later.
IMPORTANT: Returned items are inspected upon receipt, please check our return policy online if you are in any doubt.